At Angling Sales Shop, we’re committed to getting tournament-ready fishing gear to anglers worldwide with the same precision you’d expect from our premium Penn reels and Shimano rods. Below you’ll find everything you need to know about shipping options and our straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Flat Rate: $12.95 USD
  • Best for: Anglers who need gear quickly

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD
  • Best for: Budget-conscious anglers

Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas).

Returns & Exchanges

We stand behind our professional-grade fishing equipment. If your gear doesn’t meet tournament-ready standards, we’ll make it right.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirements:
    • Original packaging with all tags attached
    • Unused and in resalable condition
    • Original receipt or order confirmation included

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • All types of hooks (including Assist & Jigging Hooks)
  • Used fishing line (Braided Line, Fluorocarbon Line)
  • Custom-tuned reels
  • Any item showing signs of use

How to Return an Item

  1. Contact Us within 15 days at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Baltimore-based angler-advisors will review within 1 business day
  3. Package Your Item – Use original packaging with all protective materials
  4. Ship It Back – Send to:
    Angling Sales Shop Returns
    3400 Hickory Heights Drive
    Baltimore, MD 21201 USA
  5. Track Your Return – We recommend using a trackable shipping service

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Angling Sales Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return:

  • [Product Name] (Quantity: X)
  • [Product Name] (Quantity: X)

Reason for return: [Please specify – sizing issue, defective item, wrong item received, etc.]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account
  • Note: Original shipping fees are non-refundable

Damaged or Defective Items

If you receive damaged or defective fishing gear:

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund – your choice

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Refunds will be processed in USD
  • Tip: Consider using DHL or FedEx for faster international returns

Questions?

Our Baltimore team of fishing specialists is ready to assist with any shipping or return questions. Contact us at [email protected] – we typically respond within 24 hours.

Tight lines and happy fishing!

The Angling Sales Shop Team