At Angling Sales Shop, we stand behind our professional-grade fishing equipment with the same confidence we have in our Penn reels and Shimano rods. If your gear doesn’t meet tournament-ready standards, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original packaging with all tags attached
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Hooks (all types including Assist & Jigging Hooks)
  • Used fishing line (Braided Line, Fluorocarbon Line)
  • Custom-tuned reels
  • Any item showing signs of use or missing original packaging

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Baltimore-based angler-advisors will review your request within 1 business day
  3. Package Your Item – Use the original packaging with all protective materials
  4. Ship It Back – Send to our Baltimore facility at:
    Angling Sales Shop Returns
    3400 Hickory Heights Drive
    Baltimore, MD 21201 USA
  5. Track Your Return – We recommend using a trackable shipping service

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Angling Sales Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return: [Please specify – sizing issue, defective item, wrong item received, etc.]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If you receive damaged or defective fishing gear:

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund – your choice

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Refunds will be processed in USD

Tip: Consider using DHL or FedEx for faster international returns.

Questions?

Our Baltimore team of fishing specialists is ready to assist with any return questions. Contact us at [email protected] – we typically respond within 24 hours.