Welcome to Angling Sales Shop’s FAQ page. We’ve compiled answers to the most common questions about our premium fishing gear, global shipping, and customer service. Can’t find what you need? Our Baltimore-based team of anglers is ready to help at [email protected].
About Our Products
Q: What types of fishing equipment do you specialize in?
A: We focus on professional-grade tackle for serious anglers, including:
– High-performance reels (baitcasting, conventional, lever drag)
– Specialized rods (inshore, offshore, jigging, popping)
– Premium lines (braided, fluorocarbon)
– Tournament-ready lures (jigs, metals, plugs)
– Saltwater-optimized terminal tackle (hooks, jig heads, leaders)
– High-performance reels (baitcasting, conventional, lever drag)
– Specialized rods (inshore, offshore, jigging, popping)
– Premium lines (braided, fluorocarbon)
– Tournament-ready lures (jigs, metals, plugs)
– Saltwater-optimized terminal tackle (hooks, jig heads, leaders)
Q: Are your products suitable for saltwater fishing?
A: Absolutely! Our selection of Penn reels, Shimano rods, and corrosion-resistant tackle is specifically chosen for saltwater performance. We even use saltwater-safe packaging with double-boxing for reels and rod tubes.
Shipping & Delivery
Q: Where do you ship and how long does delivery take?
A: We ship worldwide (except some remote Asian/island areas) via:
– Standard Express: $12.95 flat rate, 10-15 days via DHL/FedEx
– Free Economy: Free on orders over $50, 15-25 days via EMS
All orders process within 1-2 business days from our Baltimore warehouse.
– Standard Express: $12.95 flat rate, 10-15 days via DHL/FedEx
– Free Economy: Free on orders over $50, 15-25 days via EMS
All orders process within 1-2 business days from our Baltimore warehouse.
Q: Do you offer expedited shipping for tournaments?
A: Our Standard Express option is ideal for time-sensitive orders with priority customs clearance. For urgent tournament prep, we recommend ordering at least 3 weeks before your event and selecting Express shipping.
Q: Who handles customs fees for international orders?
A: International customers are responsible for any import duties or taxes. We properly declare all fishing equipment to ensure smooth customs processing.
Payments & Orders
Q: What payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Q: When will my credit card be charged?
A: Your payment method is charged when your order is processed (within 1-2 business days after ordering).
Returns & Warranty
Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags. Contact [email protected] to initiate a return.
Q: My rod arrived damaged – what should I do?
A: Contact us immediately at [email protected] with photos of the damage and packaging. Our saltwater-safe packaging includes double-boxing, but we’ll resolve any transit issues promptly.
Customer Service
Q: How can I track my order?
A: All shipments include tracking numbers. For Express orders, you’ll get real-time DHL/FedEx updates. EMS tracking is also provided for Economy shipments.
Q: Do you have fishing experts available for advice?
A: Yes! Our entire Baltimore team are passionate anglers who understand gear urgency. Email [email protected] for tackle recommendations or shipping advice.
Still have questions? Our angler-advisors are standing by at [email protected] or +1 (410) XXX-XXXX.
Tight lines and smooth deliveries,
The Angling Sales Shop Crew